Thursday, April 17, 2014

Frequently Asked Questions

We may be able to help you more quickly by providing answers to the most frequently asked questions. Review and click the service topics below.

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Account Status

Account status provides details about your subscription account, such as your name and mailing address, email address, start and expiration issues, whether your payment has been received, and more. View your account.

If you feel there is an error with the information found on your account status page, you can email us.

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Bill / Payments

You can safely and conveniently pay your bill online using your credit card. We accept Visa, Mastercard, American Express and Discover. Checks and money orders may be mailed to:

Craft Ideas
PO Box 926
Sidney, OH 45365

Check your payment status online. If you have already paid your bill, keep in mind that occasionally bills and payments cross in the mail. Please allow up to two weeks for your payment to be processed and applied to your account.

If you purchased your subscription through one of our authorized agents, payment should be made as directed in their billing notices.

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Renewals

Renewing your subscription is just a click away. Your renewal order will be added to the end of your current subscription and your mailing label will reflect your new expiration date.

We will contact you well in advance of your subscription expiration date by mail or email so that you will not miss any future issues. If you feel that you have missed renewal notices or have recently moved, be sure to change your address.

You may request to renew your subscription by mailing your order to:

Craft Ideas
P.O. Box 926
Sidney, OH 45365

Renewal orders should be received at least 8 weeks prior to subscription expiration to ensure your magazine will be delivered without an interruption in service.

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Mailing Preferences

Occasionally, we make our subscriber list available to companies that sell goods and services by mail that we believe would interest our readers. Many of our subscribers enjoy the opportunity to shop for merchandise or to take advantage of special offers and events. If you prefer to be excluded from such mailings, please send your current mailing label to:

Craft Ideas
Mail Preference Service
P.O. Box 926
Sidney, OH 45365

Or log into your account to send us your request online.

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Emailing Preferences

Email is the most cost effective and convenient way for us to notify you with important announcements related to your subscription. To add/update your email address or to opt-in or opt-out of these notifications, please click here (you may be prompted to log in your magazine subscriber account if you have not already done so).

If you would like to control what other types of editorial or promotional emails we send to you, click here.

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Cancellation

You may cancel your subscription online, or write "cancel" on your renewal. Please disregard any renewal notices you may receive after canceling your subscription, and accept any issues already in the mail.

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Magazine frequency & delivery

Craft Ideas is published 4 times a year and is on sale at newsstands generally six weeks prior to the issue cover date. For example, the April 2014 issue goes on sale by mid-February 2014.

For subscriptions, your first magazine issue should arrive within 6 to 8 weeks after receipt of your order. If it has been longer than 8 weeks, you can email us. For delivery outside the United States, please allow 6 to 9 weeks for service to begin.

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Back Issues

You may purchase available copies of current and previous issues of Craft Ideas by mailing your order to:

Single Copy Sales
Craft Ideas
P.O. Box 926
Sidney, OH 45365

All requests must be paid at the time of order by check or credit card. Each copy costs US$6.00 ($10.00 Canada and other countries).

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Premiums/Free gifts

If your subscription order included a free downloadable premium and you cannot retrieve it after we received your payment, you can email us.

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Privacy

Craft Ideas shares subscribers' names with companies whose products we feel would be of an interest. Many of our subscribers enjoy the opportunity to shop for merchandise or to take advantage of special offers or events. However, if you would like your name to be excluded from those mailings, you may change your postal preferences online.

Please take a minute to read our Privacy Policy.

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Online Security

It is quick, easy and safe to place orders and conduct bill payment transactions online. Craft Ideas uses Secure Socket Layer (SSL) technology for all online transactions. SSL encrypts your personal information such as name, address and credit card number in an effort to prevent unauthorized access of this information during the transmission of your online order. You can confirm this by checking that the web address on the page that asks for your credit card information begins with "https:" instead of "http:" Other ways to tell whether a web site uses security software: Your browser displays the icon of a locked padlock or unbroken key at the bottom of the screen or status bar.

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Permissions and project reprints

Craft Ideas is fully protected by copyright and nothing that appears in it may be reprinted wholly or in part without permission. For inquiries on reprints, you can contact us in writing at:

Craft Ideas
Editorial Director
PO Box 926
Sidney, OH 45365

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How to Order

Placing your subscription order online at great introductory rates is fast and easy. You can also mail your order to:

Craft Ideas
P.O. Box 926
Sidney, OH 45365

Canadian and International subscribers will be charged an additional $7.50 and $15, respectively, per year for shipping.

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Gift Subscriptions

Placing your gift subscription order online at great introductory rates is fast and easy. You can also mail your order to:

Craft Ideas
P.O. Box 926
Sidney, OH 45365

Canadian and International subscribers will be charged an additional $7.50 and $15, respectively, per year for shipping.

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Renewal Subscriptions

Renewing your subscription is just a click away. Your renewal order will be added to the end of your current subscription and your mailing label will reflect your new expiration date.

We will contact you well in advance of your subscription expiration date by mail or email so that you will not miss any future issues. If you feel that you have missed renewal notices or have recently moved, be sure to change your address.

You may request to renew your subscription by mailing your order to:

Craft Ideas
P.O. Box 926
Sidney, OH 45365

Renewal orders should be received at least 8 weeks prior to subscription expiration to ensure your magazine will be delivered without an interruption in service.

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Pricing

The annual rate for a print subscription for the U.S. of Craft Ideas is US$21.99 and includes 4 print issues and 8 digital issues. Canadian and International subscribers will be charged an additional $7.50 and $15, respectively, per year for shipping. The annual rate for a digital subscription of Craft Ideas is $19.99 and includes 12 digital issues.

Subscribe now to take advantage of great savings!

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Late or Missed Issues

Your first issue arrives 6 to 8 weeks after receipt of your subscription order. Craft Ideas is published four times a year. Each issue will arrive as early as seven weeks of the current issue date. For example, if you are waiting to receive your April issue, you should receive it by mid February.

If it doesn’t, we may have an incorrect address on file or we may not have received your payment. Log into your account to verify if your name and address are correct before contacting us. Other factors that may cause a missed issue are:

  • A recent change of address
  • Your subscription has expired or has not yet started
  • Postal delivery delays due to severe weather

If none of the above applies, you can report the missed issue online. We will extend your subscription to compensate for the missed issue.

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Damaged Issues

If your issue frequently arrives damaged and your mailbox is sufficiently sized, check with the post office to determine that your magazine arrives there in good condition. You can file a complaint with your post office by requesting a postal tracking or Electronic Publication Watch. If this is an isolated event, you can report a damaged issue online. We will extend your subscription to compensate for the damaged issue.

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Duplicate Issues

If you are receiving duplicate copies it is possible you have two active accounts. Please locate the account number on each issue mailing label and email us your request, including both account numbers and indicating which one you would like to retain. We will combine both subscriptions into one and extend service accordingly. Your new expiration date will appear on your magazine mailing label.

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Continuous Service Guarantee

Our Continuous Service program takes all the hassle out of renewing your magazine subscription. It avoids service interruption by automatically renewing your subscription at the best available rate. The program terms were stated in your original order offer. At least three months before your subscription ends, we'll send you a notification by mail that your subscription is due for renewal. If you choose not to renew, simply write "cancel" on your notice and return it to us: No Questions Asked! Otherwise, your automatic renewal order will be entered and a bill issued. Your payment will guarantee uninterrupted service until the new expiration date of your renewed subscription, which will be printed on your magazine mailing label.

If you received a notice for your continuous service renewal, pay now to continue to enjoy your magazine without interruption.

If you prefer to receive traditional renewal notices instead of being enrolled in our Continuous Service program, you can change your Continuous Service option at any time.

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Unable to Access Account Information

It is important that you enter your name and address exactly as they appear on your mailing label. Be sure you have not typed the letter "O" instead of the number "0" (zero) or the letter "L" instead of the number "1" (one).

International subscribers may have difficulty accessing their account this way due to the variety of formats that foreign addresses may be stored in our database. Refer to your magazine mailing label and use your account number (the ten-digit number located on the second line right after the letters CLG) to login. Your account number can also be found on all your renewal notices.

If you are still unable to access your account, you can email us for assistance. We will verify your account number for future reference.

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Cannot accept online renewal

You may not be able to renew your subscription online if:

  1. You are enrolled in our Continuous Service program

Our Continuous Service program is designed to avoid interruption in service by guaranteeing that subscribers do not miss an issue. Prior to the end of your subscription term, a notice is sent to enrolled subscribers informing them that their subscription will be renewed automatically.

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Contact the Editor

We love hearing from you! If you have comments or inquiries about our features and editorial content, you can write to the editors at:

Craft Ideas
Editorial Offices
PO Box 926
Sidney, OH 45365

Or email us at aniemiec@amoscraft.com.

Note: editors cannot help you with your subscription. Visit our subscription customer service center for assistance.

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Advertising information

Online Advertising

Print Advertising

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Contact Customer Service

You may call or write to us at:

Craft Ideas
P.O. Box 926
Sidney, OH 45365
800-253-4555

Or email us.

We will do our best to help! Be sure to provide detailed information about your account and problem so that Customer Service can best assist you.